What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes to form not populating to website

    Asked by cherieh on December 15, 2015 at 06:24 PM

    Question: is there a time period it takes for a change to a form to populate onto a website where the form is embedded, or should the change be automatic?

    I have experienced this problem more than once, which is why I am writing. When I make a change to a form on jotform, that change does not seem to populate to the website to which the form is embedded. After about 15 minutes, it seems that my website changed and corrects to the change made on Jot Form. Should it really take 15 minutes or should the change be automatic? I used to use Adobe Forms (miss them) and the change was automatic.

     

     

    not populating JotForm problem and OR
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 15, 2015 at 10:32 PM

    Hi,

     

    May I know what embed code did you use to embed your form in your site? If you have used the iFrame code, changes in your form should be automatically be reflected on your site. It you are using the full source code of your form, the embedded form in your site will not be automatically updated. If the issue still persists, can you provide to us the exact URL where you have embedded your form so we can further investigate the issue?

     

    We will wait for your response.
    Regards.