Changes to form not populating to website

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    cherieh
    Asked on December 15, 2015 at 06:24 PM

    Question: is there a time period it takes for a change to a form to populate onto a website where the form is embedded, or should the change be automatic?

    I have experienced this problem more than once, which is why I am writing. When I make a change to a form on jotform, that change does not seem to populate to the website to which the form is embedded. After about 15 minutes, it seems that my website changed and corrects to the change made on Jot Form. Should it really take 15 minutes or should the change be automatic? I used to use Adobe Forms (miss them) and the change was automatic.

     

     

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    Chriistian
    Answered on December 15, 2015 at 10:32 PM

    Hi,

     

    May I know what embed code did you use to embed your form in your site? If you have used the iFrame code, changes in your form should be automatically be reflected on your site. It you are using the full source code of your form, the embedded form in your site will not be automatically updated. If the issue still persists, can you provide to us the exact URL where you have embedded your form so we can further investigate the issue?

     

    We will wait for your response.
    Regards.