What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to DOWNGRADE my service. How do I do this?

    Asked by csimons on December 16, 2015 at 12:48 PM

    I know I clicked on the wrong button.  I want to go from the Bronze level to the free level. 


    Christine simons


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    JotForm Support

    Answered by Kevin_G on December 16, 2015 at 01:22 PM


    I have checked your account and you already have cancelled your subscription, however, I have cancelled your account and refunded, your account should be on free now.

    Please, let us know if you need more help or have more questions, we will be glad to assist you.