What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I took a look at the email logs and it seems that you were sent emails. I have checked all 3 emails that were used - for the email and your account and all seem to be receiving emails.
If you are not receiving them, please do check your trash and spam folders to make sure that the emails are not ending up in there.
If you find them there, do mark them as not spam.
Do let us know how it goes.
Thanks for the response. However, I have checked the spam/junk folders on
both email accounts ( firstname.lastname@example.org and email@example.com), and I do
not see either of the responses. Are those the two emails that they were
I checked the mail log of the form and the emails are successfully sent.
You can also check your form's Email History on your end, just follow the instructions provided in this article: How to view all your form Email History.
Do let us know if you need further assistance.