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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails

    Asked by kalsoshops on December 17, 2015 at 02:33 PM
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    Answered by Ben on December 17, 2015 at 04:04 PM

    I took a look at the email logs and it seems that you were sent emails. I have checked all 3 emails that were used -  for the email and your account and all seem to be receiving emails.

    If you are not receiving them, please do check your trash and spam folders to make sure that the emails are not ending up in there.

    If you find them there, do mark them as not spam.

    Do let us know how it goes.

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    Answered by kalsoshops on December 17, 2015 at 05:45 PM
    Hey Ben,
    Thanks for the response. However, I have checked the spam/junk folders on
    both email accounts ( info@kasloshops.com and s_black@live.com), and I do
    not see either of the responses. Are those the two emails that they were
    sent to?
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    JotForm Support

    Answered by Chriistian on December 17, 2015 at 09:57 PM

    Hi Steve,


    I checked your form - http://www.jotform.ca/form/53418894863268 and the notification email of the form is sent to info@kalsoshops.ca.


    I checked the mail log of the form and the emails are successfully sent.

    You can also check your form's Email History on your end, just follow the instructions provided in this article: How to view all your form Email History.


    Do let us know if you need further assistance.