What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having a problem getting my current form to download to a PDF.

    Asked by Mahaboob on December 17, 2015 at 03:30 PM

    After several changes, it keeps downloading an old version that does not include my revisions.


    Page URL:

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    JotForm Support

    Answered by jonathan on December 17, 2015 at 05:44 PM

    Were you referring to the PDF Form version?

    user guide: How-to-Create-a-PDF-Form



    or was it the Get PDF Report...

    the PDF report

    I made a test using both feature on your form http://www.jotform.us/form/51484113404143 and it both work successfully.

    Can you please try again.

    If still not working, please provide more details on the steps taken to produce the issue.

    Let us know if issue remains.


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    Answered by Mahaboob on December 18, 2015 at 08:00 AM

    It is creating a PDF.  I can create but the problem is the PDF that is being downloaded is not the CURRENT version.  compare the PDF to the HTML version- they are vastly different. The HTML version is accurate.  I would use that but  after I save it to my hard drive and then try to email it, the emailed version is wrong.   The images don't download and everything "left" justifies....So you can add that problem as well.

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    Answered by victor on December 18, 2015 at 10:45 AM

    Sorry for the inconvenience. I have just clone your form and created a custom PDF. When I submitted a test form, the PDF link downloaded the custom PDF form I created.

    If you are still having issues, please let us know and we will be glad to help.