What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    404/failure to send error messages

    Asked by JuliaRogers on December 19, 2015 at 02:53 PM

    Hello, my client told me when she filled out my contact us form she was redirected to a 404/"failure to send" page. So she filled out the form again and got the same error.  However, I received both of the forms she filled out.  What's happening and how can I fix this so other people don't experience this too?



    Page URL:

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    JotForm Support

    Answered by Welvin on December 19, 2015 at 04:23 PM

    You have the following page as your custom Thank you URL and it doesn't exist in your website:


    You may consider changing this URL. Here's how to change it: http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page. OR, use our default thank you page.

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    Answered by JuliaRogers on December 20, 2015 at 03:45 PM

    D'oh!  Thanks you Welvin!