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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is showing captcha when is embedded and the captcha never finish loading

    Asked by pickle331 on December 19, 2015 at 11:03 PM

    It has worked before, but now it just shows a spinning circle. When users click on it (and get a captcha), write it, and submit, they get a message that they have not filled out the "pay" option, even though they have.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 20, 2015 at 12:55 AM


    Thank you for contacting us.

    I can see the issue in the form embedded on your website , and even there is an error displayed in the console : 

    However, the issue is not there when accessing the form with the direct link : 

    Could you try using the IFrame embed method please ? 

    It should work without any issue, here is the guide to know how to do it : http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if it works, if not, we will be glad to assist you.


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    Answered by pickle331 on December 20, 2015 at 07:02 PM

    That seems to be working. Thanks.

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    JotForm Support

    Answered by Chriistian on December 20, 2015 at 08:39 PM

    On behalf of my colleague, you are very much welcome. Do inform us if you have any other concerns. Regards.