What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help with a form I created tonight, Can you help?

    Asked by jjroses on December 21, 2015 at 01:37 AM

    I created a new form and it has been saved. I copied the embed codes to my webpage, but the old form shows up and when submit is clicked it doesn't work.

    Page URL:

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    JotForm Support

    Answered by Chriistian on December 21, 2015 at 02:09 AM



    I checked your site and I noticed that your form is embedded using the script embed. Can you try re-embedding your form using the iFrame embed code and see if the issue still persists? Here is an article that may help you with getting the form iFrame code: How to Get the iFrame Code


    Do inform us if you need further assistance,

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    Answered by jjroses on December 21, 2015 at 10:15 AM

    I used the iframe code and now it displays correctly, but when it is submitted it will says the "form is unavailable".

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    JotForm Support

    Answered by Charlie on December 21, 2015 at 11:09 AM

    I checked your website and it is still using the default script embed code. Please remove it first and get a fresh copy of the iFrame in your "Publish" wizard. Here's a guide on how to get your iFrame embed code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 



    I also tried filling out your form and clicked the submit button, I got the "Thank You" message but the problem I saw is that it did not scroll to the top part of the page.


    I'm unable to get the error message "Form is unavailable".

    Please let us know if the iFrame embed code works.