What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have I been charged twice (again)?

    Asked by benjazz77 on December 21, 2015 at 08:38 AM

    Why (for the second year running) have I been charged twice? Once, yesterday ($54) and again today ($54). Please will you refund me the for the Extra $54 and also explain to me why this has happened again. Also, please correct this recurring error. Thank you.

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    Answered by benjazz77 on December 21, 2015 at 08:43 AM

    Here is a screen shot of my invoice showing the 2 payments. Exactly the same as last year.

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    JotForm Support

    Answered by beril on December 21, 2015 at 10:03 AM

    We are sorry for this inconvenience this might have caused. I've refunded your 45$ back to you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.