What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting a lot of "500 Internal Server Errors". Are y'all aware of a problem and do we have a timeline on when it will be fixed?

    Asked by CLSPartners on December 22, 2015 at 05:50 PM
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    Answered by niwebsite on December 22, 2015 at 06:04 PM

    Yup I'm getting the same problem. Seems to be ok now

     

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    Answered by mkitsolutions on December 22, 2015 at 06:31 PM

    I think they are under some sort of DDOS attack or something along those lines. All of my forms had stopped working, but they are back now. 

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    Answered by victor on December 22, 2015 at 06:45 PM

    We are truly sorry for this inconvenience. We recently experience an attack. Our team detected this and worked efficiently to stop this. Unfortunately, it took about 1.5 hours to resolve this issue. Everything should be up an running again.

    If you still experience issues, please let us know.