Why is the form not working properly?

  • hh0161
    Asked on December 24, 2015 at 7:58 AM

    Many people have had trouble registering for an event. They say things like they do not see the form, there is no button to submit, they are not receiving an email confirmation, or it does not accept their email address. At this point we have no idea how many people have ACTUALLY signed up (or tried to). Our event may be disastrous. Please help! 

    Page URL: http://www.ccsu.edu/imrp/events/buildingBridgesRegistration.html
  • beril JotForm UI Developer
    Replied on December 24, 2015 at 9:50 AM

    I see that, you embedded your form with Embed Method and IFrame Method. Because of that reason, you can't see your form.

    Why is the form not working properly? Image 1 Screenshot 30

     

    To solve this, you need to delete one of them. I suggest you delete Embed Method because with IFrame method almost nothing can break the form on your page! Since the form is displayed inside an iFrame.

    Why is the form not working properly? Image 2 Screenshot 41

    At that situation, it will work properly.

    Please, check the guide below for more information:

    http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.