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richardnicoleAsked on December 24, 2015 at 2:26 PM
Having a strange issue as we were receiving emails and then all of the sudden it stopped. The only way to receive emails is to create a gmail address and have it forward. For some reason it no longer sends to mark@richardnicoledesigns.com, jessica@richardnicoledesigns.com or katie@richardnicoledesigns.com or to katie@highstreetad.com
it does send to my personal email katie@zechdesign.com and any gmail addresses, richardnicoledesigns.web@gmail.com
http://www.richardnicoledesigns.com/contact.html
Forwarding from the gmail is only a workaround. What can we do to fix this. It was working last week so I'm not sure what changed.
Thanks!
katie zech
2530845-0230
katie@highstreetad.com
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BJoannaReplied on December 24, 2015 at 3:24 PM
Sorry for inconvenience this may caused you.
I have submitted your form and after that I have checked our email log. However email Notification was not sent to any of email addresses that you provided. When I checked submissions on your account I did found my submissions.
I would suggest you to create 4 additional email Notifications, one for each recipient, to see if that will resolve your issue.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this will help. Let us know if you need further assistance.