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    jotform emails are not being received

    Asked by richardnicole on December 24, 2015 at 02:26 PM

    Having a strange issue as we were receiving emails and then all of the sudden it stopped. The only way to receive emails is to create a gmail address and have it forward. For some reason it no longer sends to mark@richardnicoledesigns.com, jessica@richardnicoledesigns.com or katie@richardnicoledesigns.com or to katie@highstreetad.com

    it does send to my personal email katie@zechdesign.com and any gmail addresses, richardnicoledesigns.web@gmail.com




    Forwarding from the gmail is only a workaround. What can we do to fix this. It was working last week so I'm not sure what changed.



    katie zech



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    JotForm Support

    Answered by BJoanna on December 24, 2015 at 03:24 PM

    Sorry for inconvenience this may caused you. 

    I have submitted your form and after that I have checked our email log. However email Notification was not sent to any of email addresses that you provided. When I checked submissions on your account I did found my submissions. 

    I would suggest you to create 4 additional email Notifications, one for each recipient, to see if that will resolve your issue. 


    Hope this will help. Let us know if you need further assistance.