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    jotform emails are not being received

    Asked by richardnicole on December 24, 2015 at 02:26 PM

    Having a strange issue as we were receiving emails and then all of the sudden it stopped. The only way to receive emails is to create a gmail address and have it forward. For some reason it no longer sends to mark@richardnicoledesigns.com, jessica@richardnicoledesigns.com or katie@richardnicoledesigns.com or to katie@highstreetad.com

    it does send to my personal email katie@zechdesign.com and any gmail addresses, richardnicoledesigns.web@gmail.com

     

    http://www.richardnicoledesigns.com/contact.html

     

    Forwarding from the gmail is only a workaround. What can we do to fix this. It was working last week so I'm not sure what changed.

     

    Thanks!

    katie zech

    2530845-0230

    katie@highstreetad.com

    Page URL:
    http://www.richardnicoledesigns.com/contact.html

    Emails JotForm being received workaround create www
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    JotForm Support

    Answered by BJoanna on December 24, 2015 at 03:24 PM

    Sorry for inconvenience this may caused you. 

    I have submitted your form and after that I have checked our email log. However email Notification was not sent to any of email addresses that you provided. When I checked submissions on your account I did found my submissions. 

    I would suggest you to create 4 additional email Notifications, one for each recipient, to see if that will resolve your issue. 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this will help. Let us know if you need further assistance.