What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You can download image on Thank You Page easily with Jotform. I've checked your form which is https://form.jotform.com/53610271871957, I see that, you downloaded your image properly.
Are you still having this issue? If you are, We would appreciate it if you could provide us your form ID.
We will wait for your response.