What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview of form is different to that shown in editor

    Asked by CM2015 on December 28, 2015 at 06:02 AM

    I have edited a standard template to add extra fields and saved it, but when I go to preview these field do not appear. 

    preview different shown in
  • Profile Image

    Answered by victor on December 28, 2015 at 08:34 AM

    I am assuming that you are referring to the form: 53612458626358. I have just cloned your form and was able to add and remove fields. When I opened the form was properly shown with does fields.

    Can you please try clearing your cache and cookies of your browser. If you are still having issues or this is not the form in question, please let us know and we will be glad to take another look.

  • Profile Image

    Answered by CM2015 on December 28, 2015 at 10:11 AM

    Thank you, seems OK now

  • Profile Image

    Answered by victor on December 28, 2015 at 10:18 AM

    Glad we were able to help. If you have any additional question or issue, please do not hesitate contacting us. We will be glad to help.