What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: How to update our credit card details?

    Asked by foothills05 on December 28, 2015 at 01:39 PM

    I have a business to run.  Is my forms section working or not?  I see nothing on your site that tells me how to update my card expiration date.  Why don't you have people who can help us non technical customers?


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    Answered by Ben on December 28, 2015 at 02:17 PM

    This (forum) is the best way to get your technical and non technical as well as billing related questions, which as you can see took under 40 minutes to get a reply.

    I see that you have a subscription with us over BlueSnap. To update your credit card, you should simply head over to Account -> Billing -> Update Credit Card

    Once you do you will be taken to create a new subscription instead of the current one, since subscriptions over BlueSnap can not have their credit card changed.

    There are also various answers related to billing questions answered in our guides, under billing: Billing

    Of course if you have any questions, we are here and happy to reply to the same.