What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Integration is not working for Salesforce

    Asked by deemax on December 30, 2015 at 11:53 AM

    Attached is a screenshot of all the fields that populate from Salesforce leads.  It is not the list of fields that are available.  I have over 100 fields on leads.  Please advise why the fields list that is pulling through is not matching up with what is really there.  Need assistance.  I wont be able to map fields if the field list is not populating.

     

    Thank you,

     

    Screenshot
    map assistance attached all
  • Profile Image
    JotForm Support

    Answered by Charlie on December 30, 2015 at 02:17 PM

    Please do make sure that the input type matches the one in your Salesforce.

    Example, the "Address" field in our end has multiple text boxes, it includes street addresses, state, city, zip/postal code, country, and it acts as one field, it will not work on single line addresses if I am not mistaken.

    Noticed also that you mare mapping fields that are not related to each other. Like mapping "Description" to "Email" field, "Industry" to "Address 2", "Phone" to "Email", "Title" to "Address 1". You can try using plain text boxes or text area and see if those will work for the "Title", "Description" and "Industry" fields in your Salesforce.

    That is why "x" marks are being shown at the right side. Please also map fields that matches the input type.

    Please do check this guide that we have: http://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm