Integration is not working for Salesforce

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    Asked on December 30, 2015 at 11:53 AM

    Attached is a screenshot of all the fields that populate from Salesforce leads.  It is not the list of fields that are available.  I have over 100 fields on leads.  Please advise why the fields list that is pulling through is not matching up with what is really there.  Need assistance.  I wont be able to map fields if the field list is not populating.


    Thank you,


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    Answered on December 30, 2015 at 02:17 PM

    Please do make sure that the input type matches the one in your Salesforce.

    Example, the "Address" field in our end has multiple text boxes, it includes street addresses, state, city, zip/postal code, country, and it acts as one field, it will not work on single line addresses if I am not mistaken.

    Noticed also that you mare mapping fields that are not related to each other. Like mapping "Description" to "Email" field, "Industry" to "Address 2", "Phone" to "Email", "Title" to "Address 1". You can try using plain text boxes or text area and see if those will work for the "Title", "Description" and "Industry" fields in your Salesforce.

    That is why "x" marks are being shown at the right side. Please also map fields that matches the input type.

    Please do check this guide that we have: