What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reduce upload space usage?

    Asked by smackhighevents on December 30, 2015 at 04:11 PM

    Hi - Im not clear on what "upload space" usage / availability is. 

    Is that the # of total forms I have created with my account? Or is it the photo / video uploads that are taking up the space? Or does the text that are in my submissions make up the upload space as well?

    As a follow up, how would i go about reducing this usage space / clearing it up on my own?

    Just want clarification - Thank you! 

    Frank

    SmackHigh

    Submissions video uploads my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 30, 2015 at 09:43 PM

    Is that the # of total forms I have created with my account?  NO

    Or is it the photo / video uploads that are taking up the space? Yes

    Or does the text that are in my submissions make up the upload space as well?  Not at all, it's all about uploaded files.

    As a follow up, how would i go about reducing this usage space / clearing it up on my own?

    Simply download your files along with the submitted data in a excel file

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    and then delete your submissions, from the submissions view:

    To do this, simply select your form, then go to "Submissions"

    Then click on "Delete all submissions " , you can also do it one by one.

     

    Cheers!