What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the embed function not working?

    Asked by ShanghaiChessAcademy on December 31, 2015 at 01:18 AM
    Hi I have some jotforms embedded on my wordpress website. They have worked fine up until now using the embed code in a text box. However, now I'm trying to add a form to the homepage, and it's not embedding. The the old version that's still on another page of the website is non-secure http but is still working fine. The new embed code is a secure one using https I've tried to use both addresses but neither will embedAnother related point is that the wordpress plugin doesn't work. I have the Jotform button but when I press it nothing happens. The working form is viewable here: The new form link is: https://form.jotform.com/52489256335160 and is viewable on our homepage: http://www.shanghaichessacademy.comThe old form link is [embed]http://form.jotformeu.com/form/52432127354348[/embed] and can be viewed working on this page: http://www.shanghaichessacademy.com/registration/Please let me know any suggestions
    Page URL:
    http://www.shanghaichessacademy.com

    Screenshot
    new form JotForm form link www
  • Profile Image
    JotForm Support

    Answered by beril on December 31, 2015 at 04:28 AM

    You need to paste the form embed codes into the HTML/Text area.

    Please, check the guide below for more information:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress

     

    I hope it helps.

    If you require any further information, feel free to contact us. We will be happy to assist you.

  • Profile Image

    Answered by ShanghaiChessAcademy on January 02, 2016 at 03:29 AM

    I'm using wordpress.com

    Have pasted the embed code in the text area, but it is only showing the link and not loading the form

    Have also tried using a iframe code, but that only shows half of the form

  • Profile Image
    JotForm Support

    Answered by Charlie on January 02, 2016 at 09:13 AM

    Could you kindly check this other guide: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users. For Wordpress.com powered websites, you can follow the steps mentioned there.

    If it still does not work. Please try to use the iFrame embed code but please do make sure to adjust the height value on the iframe code.

    Example:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/60013784537960"

          frameborder="0"

          style="width:100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>

     

    Make sure to adjust the height value to match the length of your form.

    Do let us know if the above suggestions helped.