I don't want to be upgraded to a Premium account. I want to keep my FREE account.

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    Momtrck
    Asked on December 31, 2015 at 12:03 PM

    I got the email telling me my account has been upgraded to the Premium Plan.  So I logged in to my account and I see this message:

    Our pricing plans have been restructured. You are currently on our old $90 yearly Premium plan and will keep this low rate for as long as you remain on this plan.

    I had a FREE account.  I want to keep a FREE account.  Can you please help me to to that?

    Thanks.

  • Profile Image
    david
    Answered on December 31, 2015 at 03:07 PM

    Hi,

    The subscription was not cancelled from last year and automatically billed you.  I have cancelled your subscription and refunded your payment.  You should see the full refund in your account in no more than 5 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.