What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't want to be upgraded to a Premium account. I want to keep my FREE account.

    Asked by Momtrck on December 31, 2015 at 12:03 PM

    I got the email telling me my account has been upgraded to the Premium Plan.  So I logged in to my account and I see this message:

    Our pricing plans have been restructured. You are currently on our old $90 yearly Premium plan and will keep this low rate for as long as you remain on this plan.

    I had a FREE account.  I want to keep a FREE account.  Can you please help me to to that?


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    JotForm Support

    Answered by david on December 31, 2015 at 03:07 PM


    The subscription was not cancelled from last year and automatically billed you.  I have cancelled your subscription and refunded your payment.  You should see the full refund in your account in no more than 5 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.