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    Conditional Logic Problem - RESOLVED

    Asked by AA_C on January 02, 2016 at 02:34 PM

    On form 53464905175965, I have some conditional logic I can't get to work just right.

    It has to do with the Members Options vs Non-members Options.

    If the options are blank every thing works as it should.

    But for example if , (Replace card) is selected in Non-Member options and you switch to Member options the Show logic for Member options is messed up. It is being interfered with by Non-Member selection even though it is now hidden. 

    I'm lost as how to make this work.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 02, 2016 at 10:01 PM


    I checked your form and I can see this issue : 

    Then, in your conditions you are using the same fields with both options, "Members" and "Non-Members".

    You are affecting the same fields with all the conditions.

    I would suggest you to duplicate the fields and then use different fields to show on each selection, different fields for "Members"  and "Non-Members".

    Doing it, you will perform the functionality in your conditions.

    Hope this will help you.


  • Profile Image

    Answered by AA_C on January 03, 2016 at 08:49 AM


    OK that makes a lot of sense.

    Although the Members Options and Non-members Options should not be visible at the same time. In the field above it asks if you are a member or not. If NO then Non-Members Field is visible and if Yes, the Members field is visible. It appears the logic for this was not there for your test. I was under the wrong assumption that a hidden field became inactive.

    This may be a new thread but is related to the fix above:

    One thing further, Is it possible to have the fields overlap one another so that they will always appear in the exact same location. I notice when I have Non-members Options replaced by Members Options it is not on the same place on the form. I will have the same problem with the other two fields if I duplicate them.

    I copy this script to my website so I can use verification for members numbers with php. 
    I was thinking I could use a div around each of the fields to locate them. What do you think?

    On the form you show above I put a text box "Options for Non-members' It was not required I put it there to prevent a field from jumping into this space, It is occupied by 'Members Number' field for members and empty for non-members. 

    Thank you,


  • Profile Image

    Answered by AA_C on January 03, 2016 at 11:37 AM

    This logic stuff can make old man much older very quickly.

    I have in working in a fashion, but I don't like the way the fields bounce around.

    And, I have set the default for "Are you a current member" to NO

    That should only allow the display for the non-member fields, that works, here's the glitch,

    If I then switch to YES the non-member fields are hidden but all the Member fields are shown.

    I have set the default for members options set to New Card so it should hide the other two fields.

    In order to hide them I have to pick another option and then pick New Card again and then they are hidden. If I then go back and pick NO in are you a current member field, the same holds true for the Non-Member fields, they are all unhidden unless I select another option then pick New Card.

    You can see why I am growing older quickly. What am I doing wrong?


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    JotForm Support

    Answered by Welvin on January 03, 2016 at 04:16 PM

    Can you please check this cloned version of your form: https://form.jotform.com/60026405452950 ? Let me know if the conditional logics are correctly placed.

  • Profile Image

    Answered by AA_C on January 04, 2016 at 07:37 AM

    OK... I like what you have, the fields are placed correctly.

    Although it is still doing that weird thing when switching between YES and NO option for are you a member. It shows the two fields I want to hide for New Card. In order to hide them I select the address change then go back to new card. Also if you reset the form all the fields appear. Can that be fixed? I was thinking If I made the default 'Address Change' It would no be so obvious. 

    Thank you,



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    JotForm Support

    Answered by Mike on January 04, 2016 at 09:59 AM

    The form data is being saved by browser due to enabled Autofill feature on form. I would like to suggest disabling it to see if it helps in your case.

  • Profile Image

    Answered by AA_C on January 04, 2016 at 10:09 AM

    I tried this and it changed nothing. It still is doing the same thing ???

    TNX, Robert

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    JotForm Support

    Answered by Kevin_G on January 04, 2016 at 11:38 AM

    I checked your form and I can see there is a conflict between some conditions, the only thing you have to do in order to fix it, is disable the hide conditions related to "Êtes-vous un AAC membres actuels?" field.

    Try disabling them, your form should work fine, see my modified form here : https://form.jotform.com/60034764065957 

    Feel free to clone it.

    Let us know if it works as you need, we will wait for your response.

  • Profile Image

    Answered by AA_C on January 04, 2016 at 05:27 PM

    GREAT... That did the trick... That logic stuff is not logical to me.  

    You have to be a Spock type I guess.

    So now between your answer and what Welvin offered I should get what I want.

    Thanks to all of you. Great Support Again!


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    JotForm Support

    Answered by Welvin on January 04, 2016 at 06:35 PM

    That's great to know! It's our pleasure to help. Please contact us again if there are any problems.