What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to use your free forms.

    Asked by raganburge on January 03, 2016 at 08:02 PM

    Can help me make sure my account just goes to the free pricing as I do not do more then 20ish apps a month and I run a non profit animal rescue and every dollar I spend counts turn saving lives.


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    JotForm Support

    Answered by Chriistian on January 04, 2016 at 01:44 AM



    I see that your account is still on the Economy plan. To downgrade your account to Free, just follow the steps below.

    1. Click on your Account settings 

    2. Go to the Billing Section then click on the Downgrade button below the Free plan

    3. Click the Cancel Subscription button



    Do inform us if you need further assistance,