My jotform doesn't send a thankyou email to my Juno account, but yahoo is ok

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    kainoslife
    Asked on January 04, 2016 at 04:45 PM

    And probably emails others ok... how can I troubleshoot? It does not go into spam, it just doesn't send it.

    Kevin

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    Welvin
    Answered on January 04, 2016 at 09:05 PM

    Are you referring to your account email address? You are on our unsubscribe list and this is the cause of the problem. Unsubscribing means that you don't want to receive any emails from us. You should remain subscribed to receive the form emails.

    I removed your email address from the said list, you should receive the form emails from now. 

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    kainoslife
    Answered on January 04, 2016 at 11:46 PM

    No, when nmesserschmidt@juno.com submits to this form, there is supposed
    to be a thankyou email sent and she doesn't get it. But I do.
    ...
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    beril
    Answered on January 05, 2016 at 03:22 AM

    Hi,

    As far as I understand from your thread, when nmesserschmidt@juno.com submits to form. she doesn't receive autoresponder.

    I've checked your mail logs. It seems, 2016-01-04 23:12:18] Submission #327776337975809196 Form #60004936675154 SENT to nmesserschmidt@juno.com from kainosfcc@gmail.com via SENDMAIL

     

    Could she please check her spam, trash and bulk folders? If she finds them there, We would appreciate it if she could mark them as not spam in order to not go into the folder any more.

    I hope it works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    kainoslife
    Answered on January 05, 2016 at 07:46 AM

    Ok. If there is a sending error such as a full mailbox is there any
    notification of that?
    ...
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    beril
    Answered on January 05, 2016 at 09:49 AM

    I am sorry to say that we can not notify you if there is an error. However, you can also check your mail logs as you see below:

    If you see any issue, please let us know. We will be happy to assist you.

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    kainoslife
    Answered on January 06, 2016 at 08:46 AM

    I'm sorry, I don't see that screen. On my forms screen I see favorites,
    archives, trash, nothing at the top...
    ...
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    Welvin
    Answered on January 06, 2016 at 10:09 AM

    Please follow our steps from this guide to access the email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

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    kainoslife
    Answered on January 06, 2016 at 10:46 AM

    Thanks!
    ...