- kainoslifeAsked on January 04, 2016 at 04:45 PM
And probably emails others ok... how can I troubleshoot? It does not go into spam, it just doesn't send it.
- JotForm SupportWelvinAnswered on January 04, 2016 at 09:05 PM
Are you referring to your account email address? You are on our unsubscribe list and this is the cause of the problem. Unsubscribing means that you don't want to receive any emails from us. You should remain subscribed to receive the form emails.
I removed your email address from the said list, you should receive the form emails from now.
- kainoslifeAnswered on January 04, 2016 at 11:46 PM
No, when firstname.lastname@example.org submits to this form, there is supposed
to be a thankyou email sent and she doesn't get it. But I do.
- JotForm UI DeveloperberilAnswered on January 05, 2016 at 03:22 AM
As far as I understand from your thread, when email@example.com submits to form. she doesn't receive autoresponder.
Could she please check her spam, trash and bulk folders? If she finds them there, We would appreciate it if she could mark them as not spam in order to not go into the folder any more.
I hope it works.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- kainoslifeAnswered on January 05, 2016 at 07:46 AM
Ok. If there is a sending error such as a full mailbox is there any
notification of that?
- JotForm UI DeveloperberilAnswered on January 05, 2016 at 09:49 AM
I am sorry to say that we can not notify you if there is an error. However, you can also check your mail logs as you see below:
If you see any issue, please let us know. We will be happy to assist you.
- kainoslifeAnswered on January 06, 2016 at 08:46 AM
I'm sorry, I don't see that screen. On my forms screen I see favorites,
archives, trash, nothing at the top...
- JotForm SupportWelvinAnswered on January 06, 2016 at 10:09 AM
Please follow our steps from this guide to access the email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.
- kainoslifeAnswered on January 06, 2016 at 10:46 AM