What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This is promoted as a drop and drag format. Using Chrome & Windows 10 this drop and drag feature does not work. Any tips?

    Asked by tiffanyscakery on January 05, 2016 at 04:12 PM

    This is promoted as a drag and drop format. Using Chrome & Windows 10 this drop and drag feature does not work. Any tips? I was using a cloned form. Decided that must be the problem.  Have made new tester forms.  Still cannot drag fields. Can only move up, move up, move up over and over and over again.  Irritating.  If I click, hold, and drag it only highlights the text I pass over.  When adding a new field it will only add to the bottom.  I have read through the forum and FAQ.  This is a common occurrence, and the only suggestions I see from Jotform support are to use Google Chrome.  I am already doing that.  Any other tips?

     

    Also, if this drag feature worked, could I highlight multiple fields, copy and drag the copied group to a different area?

    format does not work and windows
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    JotForm Support

    Answered by david on January 05, 2016 at 06:21 PM

    Hi,

    I checked the form builder on Windows 10 using Google Chrome and I am able to drag and drop fields without issue.  Are you unable to use the drag and drop features in FireFox as well?  The functionality does not work on multiple fields, however, you can use our "Manage multiple fields" tool to copy and re-order groups of fields:

    http://www.jotform.com/help/242-How-to-Manage-Multiple-Fields

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    Answered by tiffanyscakery on January 05, 2016 at 07:51 PM

    IT WORKS!!!!  So much for Chrome, FIREFOX is the way to go with this software.  THANK YOU!!!!

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    JotForm Support

    Answered by Chriistian on January 06, 2016 at 01:23 AM

    I am glad that your issue has been resolved. Feel free to contact us again if you have any other concerns.

    Regards.