Email notifications have stopped and we can no longer open documents from within our form.

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    jakepickard
    Asked on January 05, 2016 at 05:24 PM

    Hi, two issues that have started since our return after the holiday.

    1. We have stopped receiving email notifications to the nominated email address when new forms are submitted. The address has been updated in the appropriate place, and the test email is being received, but notifications are not.

    2. Once forms have been submitted in PDF format, we are no longer able to open embedded attachments. 

    Please advise ASAP.

    Many thanks!

    Jake

     

    Jake Pickard

    Head of Resourcing

    AustralianSuper

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    Welvin
    Answered on January 05, 2016 at 09:14 PM

    I see no issue to our end and we are sending the form emails to the designated email addresses in the form. You can check it in your email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    The PDF attachment is also working. 

    Since you are using a custom email address, please check for the form emails by going to your webmail. It is most likely the emails are filtered there. If nothing's there, try unchecking the Attach PDF in the notifier and test the form again. If unchecking doesn't help, let us know so we can refer this to our developer.

    I would also suggest troubleshooting the problem by following our guides here: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues