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Auto Responder doesnt appear to be working correctlyAsked by currency_research on January 07, 2016 at 10:49 AM
My colleague contacted you yesterday about the auto-responder not working correctly for the form 'Europe CCS Breakout Form 2016'.
This form was cloned from another form (Americas CCS Breakout Form 2015) for which the auto-responder worked perfectly.
I have tried testing several times myself and have had no auto-responder, and my colleague has received an auto-responder that went directly to her spam folder - again, which didn't happen previously.
I see you have reported the same issue on this thread : http://www.jotform.com/answers/737773-Auto-Responder-is-not-working
One of my colleagues replied to you and seems you have followed the advice, since I tested your form and have entered my email address, I checked the email log and I can see the email was successfully sent.
Could you try again please ?
Do let us know if it works now, if not, please provide us with the email address with you tested, we will make a test in order to replicate your issue.
Thanks Kevin - i didnt actually change anything (that i am aware of!) but the email did send - directly to my junk folder, as it also did for my colleague. I havent changed any mailbox settings, and am a little worried that the mae will happen to all the respondants - it there anyting that can be done from the jotform end to stop the autoresponder being directed straight into junk folder?
You could ask to your email provider to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Also, you may follow this guide, it applies for notifications and autoresponders, in order to prevent bouncing related issues : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Once you whitelist our IP Addresses, you should receive emails from JotForm in your Inbox folder.
Do let us know if you need more help.