I downgraded by account back to the free one but I have still been charged for 12 months

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    Asked on January 07, 2016 at 11:41 PM


    I downgraded my account to the free one in Dec 2015, but I have been charged the full yearly amount. There's a note on my Billing page that says I will be downgraded in 2016.


    I will not be using the paid service and that is why I downgraded to the free one. Can you please refund me in full, as I had attempted to do this myself but have not been successful.


    Many thanks


    Sharon Davis 

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    Answered on January 08, 2016 at 07:48 AM

    I have refunded your payment in full. Expect the refund returned to your card within 4-10 business days.