What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I print embedded pdfs from my form on mobile devices?

    Asked by OmahaEITC on January 08, 2016 at 06:00 PM

    I am developing a form to capture client data and deliver information at the same time.  I'm loving the way the form looks, but I've hit a snag.  I have embedded pdfs that show based on the selects made in the form.  I want the user to be able to print the pdfs as they select options.  This works on a desktop since the pdfs open in a new window. The user can print and then close that window, which returns them to the form. But when I test this on a tablet, which is the primary way we will be using this form, the pdf opens in the same window as the form.  The pdf can't be directly printed, only downloaded, and there isn't a way to return to the form.  Is there a way to do this better?  

    https://form.jotform.com/OmahaEITC/money-menu-2016

     

    Page URL:
    https://form.jotform.com/OmahaEITC/money-menu-2016

    print devices embedded pdf
  • Profile Image
    JotForm Support

    Answered by Welvin on January 09, 2016 at 11:42 AM

    The PDF opens in a new window for me. Here's a screenshot using my Android device:

     

    The page downloads the file. If this is supposed to be printed then I guess that is because the device is not supporting this action or it needs to be manually printed using the device print options. 

    What is your Tablet? I may need to refer this to our widget team.

  • Profile Image

    Answered by Omahaeitc on January 09, 2016 at 04:38 PM

    I'm using a Samsung galaxy tab a tablet. Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on January 10, 2016 at 09:35 AM

    The link still opens a new window for me and downloads the file. I think this is because my device is not connected to a printer.

     

    If the PDF embedder widget still opens in the same window for you, you can use our Free text HTML field to put the links:

    However, you will also need to re add your conditional logic for the PDF's.

  • Profile Image

    Answered by OmahaEITC on January 10, 2016 at 11:26 AM

    Thanks I'll give it another try

     

  • Profile Image
    JotForm Support

    Answered by Welvin on January 10, 2016 at 12:26 PM

    You're welcome. Please let us know if you need help.