What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Backend Fetch Failed?

    Asked by ProGRANT on January 12, 2016 at 05:31 AM

    Hello. I am unable to open an application form that I have published via Jotform. I received the message 'Backend Fetch Failed' when trying to open it through the Jotform Website under My Forms. Sometimes the link works, and sometimes it does not.

    As a side note, an applicant from South America has been trying to access the form, but is unable to open it (from multiple browsers). Does Jotform often experience issues related to geography? Are these issues related?

    The link I have provided is the page we are experiencing issues with. The Screen Shot is from the applicant in South America who can not open the page.


    Thank you and looking forward to your reply!!

    Page URL:

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    JotForm Support

    Answered by beril on January 12, 2016 at 10:07 AM

    I've checked your form. I am not able to reproduce same issue that you are having. I've also cloned and tested your form. It is working fine on my side, I can submit the form without any issue.

    Are you still encounter this problem?  I look forward to hearing from you soon.