What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot seem to get any emails from my JotForm

    Asked by AUSPRO on January 13, 2016 at 05:09 AM

    Hi I have created all my forms, but I can not seem to get any emails from JotForm, whether i try to test the email or I submit a form.

    Could you please help?

    Page URL:

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    JotForm Support

    Answered by Jan on January 13, 2016 at 09:25 AM

    Your email is in the bounce list which is why you are not receiving emails from us.

    I have now remove your email in the bounce list. I also removed it in the suppression list from AmazonSES. Please test the notification by completing and submitting the form.

    Related guides:
    How to setup email alerts to prevent email bouncing related issues
    How to remove your email address from bounce list

    Let us know if you're still having trouble receiving email notifications. Thank you.

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    Answered by AUSPRO on January 13, 2016 at 03:04 PM

    Thank you that seems to work now.