My email responses are not coming through.

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    barmybellabtinternetcom
    Asked on January 13, 2016 at 11:14 AM

    My email responses are not coming through. I followed the help menu and re entered everything and it works for a day or so and then stops working. 

    Could you please investigate the above problem please? The jot form is attached to my website barmybella.com and my email is barmybella@btinternet.com

     

    Thank you

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    BJoanna
    Answered on January 13, 2016 at 02:20 PM

    I have checked email address you provided and that email address was on bounce list. Our system gave following result: 

    barmybella@btinternet.com is IN the bounce list 

    Reason(s) : smtp;554 Message rejected for policy reasons (3.2.2.1) - Please report any problems to BT via the postmaster@btinternet.com mailbox and include your sending ip address with an example header of your email

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.