What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email responses are not coming through.

    Asked by barmybellabtinternetcom on January 13, 2016 at 11:14 AM

    My email responses are not coming through. I followed the help menu and re entered everything and it works for a day or so and then stops working. 

    Could you please investigate the above problem please? The jot form is attached to my website barmybella.com and my email is barmybella@btinternet.com

     

    Thank you

    Page URL:
    www.barmybella.com

    responses email
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 13, 2016 at 02:20 PM

    I have checked email address you provided and that email address was on bounce list. Our system gave following result: 

    barmybella@btinternet.com is IN the bounce list 

    Reason(s) : smtp;554 Message rejected for policy reasons (3.2.2.1) - Please report any problems to BT via the postmaster@btinternet.com mailbox and include your sending ip address with an example header of your email

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.