What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm IOS App keeps crashing

    Asked by DahanHockey on January 13, 2016 at 01:55 PM

    Can't use the app. Everytime I launch it, it closes completely.

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    JotForm Support

    Answered by Kevin_G on January 13, 2016 at 04:55 PM


    We apologize for the inconvenient.

    Have you tried re-installing your app ? 

    Also, do you receive an error message before the app is closed ? 

    Unfortunately, I have not an IPhone or a device with IOS, I will ask to one of my colleagues to test the app and we will try to replicate your issue.

    We will wait for your response, and we will notify you via this thread if we are able to replicate it as well.


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    Answered by DahanHockey on January 13, 2016 at 08:56 PM

    Hey Kevin,


    Tried to re-installing and same thing happens.

    No message appears.

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    JotForm Support

    Answered by Kevin_G on January 13, 2016 at 10:25 PM

    This is quite odd, could you provide us a screenshot about what you are seeing when opening the App ? 

    I'm still unable to test it, and I have not received any answer for someone that tested the app.

    Share us the screenshot, perhaps we will need to escalate it.