JotForm IOS App keeps crashing

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    DahanHockey
    Asked on January 13, 2016 at 01:55 PM

    Can't use the app. Everytime I launch it, it closes completely.

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    Kevin_G
    Answered on January 13, 2016 at 04:55 PM

    Hi,

    We apologize for the inconvenient.

    Have you tried re-installing your app ? 

    Also, do you receive an error message before the app is closed ? 

    Unfortunately, I have not an IPhone or a device with IOS, I will ask to one of my colleagues to test the app and we will try to replicate your issue.

    We will wait for your response, and we will notify you via this thread if we are able to replicate it as well.

    Regards.

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    DahanHockey
    Answered on January 13, 2016 at 08:56 PM

    Hey Kevin,

     

    Tried to re-installing and same thing happens.

    No message appears.

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    Kevin_G
    Answered on January 13, 2016 at 10:25 PM

    This is quite odd, could you provide us a screenshot about what you are seeing when opening the App ? 

    I'm still unable to test it, and I have not received any answer for someone that tested the app.

    Share us the screenshot, perhaps we will need to escalate it.

    Thanks.