Is there a way to get faster support?

  • Profile Image
    ARKAJKLHM
    Asked on January 13, 2016 at 04:14 PM

    online chat?

    phone? 

    how about phone/chat support for your "paying" customers? 

  • Profile Image
    ARKAJKLHM
    Answered on January 13, 2016 at 05:05 PM

    Was my headline changed? Originally it said:

     

    Is there a way to get faster support? Waiting around for you to answer is agonizing.

     

    Am I being censored? Would you feel better if I said "can" be agonizing?

     

  • Profile Image
    Jeanette
    Answered on January 13, 2016 at 08:37 PM

    All of our support requests are answered by the support staff, please feel free to describe the problem here and we will gladly assist you.

  • Profile Image
    ARKAJKLHM
    Answered on January 13, 2016 at 10:10 PM

    I already did, its still not answered 

  • Profile Image
    ARKAJKLHM
    Answered on January 13, 2016 at 10:11 PM

    this one: http://www.jotform.com/answers/744084-New-dropbox-integration-wheres-the-extras-root-submisson-extended-options#2

  • Profile Image
    LHMnashville
    Answered on January 14, 2016 at 01:11 AM

    I did describe my problem, slow response time.

    My original question was asked at 3 PM PST, 7 hours later and still no response. 

    I totally understand if I was a "free" account, but Im not. 

    Can you tell me what I should expect for response time? Maybe 7 hours is average? or 10? 24?

  • Profile Image
    Welvin
    Answered on January 14, 2016 at 08:08 AM

    Our apologies for letting you guys waiting for so long.

    @ARKAJKLHM, I have just posted my reply to your thread. Please check.

    @LHMnashville, I can't find your forum thread. Can you link it here, please?