What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to get faster support?

    Asked by ARKAJKLHM on January 13, 2016 at 04:14 PM

    online chat?

    phone? 

    how about phone/chat support for your "paying" customers? 

    to get chat how paying
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    Answered by ARKAJKLHM on January 13, 2016 at 05:05 PM

    Was my headline changed? Originally it said:

     

    Is there a way to get faster support? Waiting around for you to answer is agonizing.

     

    Am I being censored? Would you feel better if I said "can" be agonizing?

     

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    JotForm Support Manager

    Answered by Jeanette on January 13, 2016 at 08:37 PM

    All of our support requests are answered by the support staff, please feel free to describe the problem here and we will gladly assist you.

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    Answered by ARKAJKLHM on January 13, 2016 at 10:10 PM

    I already did, its still not answered 

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    Answered by ARKAJKLHM on January 13, 2016 at 10:11 PM

    this one: http://www.jotform.com/answers/744084-New-dropbox-integration-wheres-the-extras-root-submisson-extended-options#2

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    Answered by LHMnashville on January 14, 2016 at 01:11 AM

    I did describe my problem, slow response time.

    My original question was asked at 3 PM PST, 7 hours later and still no response. 

    I totally understand if I was a "free" account, but Im not. 

    Can you tell me what I should expect for response time? Maybe 7 hours is average? or 10? 24?

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    JotForm Support

    Answered by Welvin on January 14, 2016 at 08:08 AM

    Our apologies for letting you guys waiting for so long.

    @ARKAJKLHM, I have just posted my reply to your thread. Please check.

    @LHMnashville, I can't find your forum thread. Can you link it here, please?