- ARKAJKLHMAsked on January 13, 2016 at 04:14 PM
how about phone/chat support for your "paying" customers?
- ARKAJKLHMAnswered on January 13, 2016 at 05:05 PM
Was my headline changed? Originally it said:
Am I being censored? Would you feel better if I said "can" be agonizing?
- JotForm Support ManagerJeanetteAnswered on January 13, 2016 at 08:37 PM
All of our support requests are answered by the support staff, please feel free to describe the problem here and we will gladly assist you.
- ARKAJKLHMAnswered on January 13, 2016 at 10:10 PM
I already did, its still not answered
- ARKAJKLHMAnswered on January 13, 2016 at 10:11 PM
this one: http://www.jotform.com/answers/744084-New-dropbox-integration-wheres-the-extras-root-submisson-extended-options#2
- LHMnashvilleAnswered on January 14, 2016 at 01:11 AM
I did describe my problem, slow response time.
My original question was asked at 3 PM PST, 7 hours later and still no response.
I totally understand if I was a "free" account, but Im not.
Can you tell me what I should expect for response time? Maybe 7 hours is average? or 10? 24?
- JotForm SupportWelvinAnswered on January 14, 2016 at 08:08 AM
Our apologies for letting you guys waiting for so long.
@ARKAJKLHM, I have just posted my reply to your thread. Please check.
@LHMnashville, I can't find your forum thread. Can you link it here, please?