What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by inventium on January 13, 2016 at 09:52 PM

    Hi, can someone please call me (0403835446) asap about submission and saving issues.  I emailed last week and no one has responded back.


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    JotForm Support Manager

    Answered by Jeanette on January 13, 2016 at 10:07 PM

    We do not offer phone support, please explain the problem here and we will gladly assist you.

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    Answered by inventium on January 18, 2016 at 05:35 PM

    I would like to use jotform to distribute a form to over 500 respondents in different companies. The form is quite extensive and might require them to come back to the form over a number of weeks or collaborate with others to fill it out. I understand that you can save jotform forms offline, however we've found that this is only possible if you have adobe acrobat. Same goes with submitting the form directly from the pdf. So if people don't have adobe acrobat on their computers (and are not allowed to download it due to internal IT systems/processes), then they have to submit online which means that essentially the form acts like an online survey (eg survey monkey, web survey creator etc).

    Is there anyway that respondents can save the form offline and submit it directly without having adobe acrobat?

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    JotForm Support Manager

    Answered by Jeanette on January 18, 2016 at 05:51 PM

    If you do not want your respondent to save the form and continue later, there is a workaround that might work for you here: