What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our sites with the embedded source codes have slowed down with Jotform code

    Asked by bdimaging on January 14, 2016 at 02:30 AM

    We were wondering why our sites had delays loading up, and noticed this URL being loaded in the status bar (photo attached)

     

    due to the source code to embed the jotform in our site: 

     

    <script src="https://static-interlogyllc.netdna-ssl.com/static/feedback2.js?3.2.4373" type="text/javascript">

    var JFL_43220529500948 = new JotformFeedback({

    formId:'43220529500948',

    base:'https://secure.jotformpro.com/',

    windowTitle:'Contact Us Form',

    background:'#ED1C24',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:500,

    openOnLoad:false

    });

    </script>

     

    Our site has significantly delayed

    I have to now remove all jotforms from all of our webpages to load properly

    Screenshot
    JotForm source source codes embedded source
  • Profile Image
    JotForm Support

    Answered by beril on January 14, 2016 at 09:24 AM

    If you don't need to change the code of your form. We don't recommend you to use Source Code.

    I suggest you to embed your form with  IFrame Method instead of using Source Code.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    If it doesn't resolve your problem, please indicate the URL of your website. At that time, we can assist more properly.

    I hope it works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.