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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission form no longer editable

    Asked by aulo on January 14, 2016 at 08:09 AM

    At the moment I and my subuser verify that submissions are no longer editable. 

    Are we doing something wrong or what?

     

    Thanks

    Augusto Lovagnini Scher

     

     

    https://form.jotformeu.com/53443066982360

    editable Submissions style size height
  • Profile Image
    JotForm Support

    Answered by Kiran on January 14, 2016 at 11:42 AM

    I've checked your form submissions and it seems that the submissions are editable without any issue. Could you please check this once again and let us know if the issue still persists? Please make sure that the URL is now changed to http://eu.jotform.com/ since your accounts are now moved to EU server.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by aulo on January 14, 2016 at 12:15 PM

    Hi Kiran,

    actually the problem seems to persist

    clip before and after modify button pression, simply data disappear ..

    What I'm doing wrong ... I feel stupid     :-)

  • Profile Image
    JotForm Support

    Answered by Kiran on January 14, 2016 at 01:28 PM

    I've sent a test submission to check the editing of submission and I was able to edit the submission without any issue.

    I submitted the form with JotForm Test as the customer name and edited the field to Test JotForm which worked at my end. Please see the screenshots below :

    Received Autoresponse with original data entered

    After interchanging first and last names, the name changed in the submissions view.

    Could you please check with another browser to see if that works for you? Also, please try logging in to your account on a Private/incognito window.

    Please let us know if you need any further assistance. We will be happy to help.