What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP -- form is collapsed -- URGENT

    Asked by Student_Life on January 14, 2016 at 11:08 AM

    Hello,

    When I preview my form all of a sudden it is completely collapsed.  I was experimenting with Adobe Document Sign widget and that is when the problem started I have since removed the widget but it is still happening !!!!

    https://form.jotform.com/60073472350145

    Page URL:
    https://form.jotform.com/60073472350145

    JotForm problem preview hello
  • Profile Image
    JotForm Support

    Answered by Charlie on January 14, 2016 at 01:26 PM

    I checked your form but it is disabled, so I am unable to preview it. Please enable your form so that we can check if the problem is still present.

    May we also know if the form is embedded on a website when you viewed it? If the problem persist in your end, perhaps a screenshot would help us better to identify the problem.

    Another thing that you can check, if you have plugins/addons/extensions in your browsers like Adblock applications, then that's one possible reason whey scripts or resources of the form is not being loaded, giving you a "collapse" form. We'll wait for your response.