What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not saving and previewing correctly.

    Asked by unravelable on January 14, 2016 at 06:06 PM

    https://form.jotform.co/60136559648868 not saving and previewing correctly. Designer view is correct with all the sections. But the preview is old

     

    These are the sections:

    Employee Details

    Personal Contact Information

    Building & Facilities

    ICT

    Admin

    P&O

    Security

    Mananger

    Finance

     

    What is show on the preview is only:

    Employee Details

    Personal Contact Information

    Building & Facilities

    ICT

     

    All the sections ive built and that show in the designer are missing.

     

    Please help.

    M.

    Page URL:
    https://form.jotform.co/60136559648868

    sections preview designer
  • Profile Image

    Answered by unravelable on January 14, 2016 at 07:53 PM

    For updates including changing the theme is also not saving correctly. Can you assist at all? Is it because my data is in the EU data centre?

  • Profile Image
    JotForm Support

    Answered by jonathan on January 15, 2016 at 12:31 AM

    Hi,

    Can you please confirm if you are still having the issue. I checked your jotform http://www.jotform.co/form/60136559648868 but so far I could not reproduce the issue you described.

    Both in Form Designer and Preview mode, the form look the same. 

    Refer to the video below

     

    Let us know if issue still exist.