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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting error message when trying to download the PDF file of my submissions

    Asked by nickistein on January 14, 2016 at 06:16 PM

    Hi there. I am also experiencing this problem currently. I cannot download pdf files of my submissions, or use the "download all uploads" button. The server times out before the file has completely downloaded. Any help appreciated.

     

    Thank you,
    Nicki

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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 06:18 PM

    Hi,

    I tested your form and I was able to download all your submission, as an individual file for each submission as well as the PDF file with all the submissions.

    Could you try again please ? 

    Do let us know if you are still getting the issue, we will be glad to assist you.

    Regards.