I want to cancel my account.

Your website is not letting me cancel my account.  We have been charged monthly since March and we have only used the account once.  Please cancel for us, and if possible, refund the months not used.  Account Journeybrl

Hello journeybrl,

Please be noted that JotForm is a subscription based services. Once you upgrade your account, your subscription remains active unless you cancel your subscription. 

Upon your request, I have gone ahead and cancelled your premium monthly subscription #INT150206-8706-48976S. I have also processed the refund for your last order #INT160106-7040-85702B. Please allow 3-7 days for the amount to reflect in your account. 

Your account is now downgraded to free plan.

Thank you!