What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to cancel my account.

    Asked by journeybrl on January 14, 2016 at 11:22 PM

    Your website is not letting me cancel my account.  We have been charged monthly since March and we have only used the account once.  Please cancel for us, and if possible, refund the months not used.  Account Journeybrl

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    JotForm Support

    Answered by ashwin_d on January 15, 2016 at 03:22 AM

    Hello journeybrl,

    Please be noted that JotForm is a subscription based services. Once you upgrade your account, your subscription remains active unless you cancel your subscription. 

    Upon your request, I have gone ahead and cancelled your premium monthly subscription #INT150206-8706-48976S. I have also processed the refund for your last order #INT160106-7040-85702B. Please allow 3-7 days for the amount to reflect in your account. 

    Your account is now downgraded to free plan.

    Thank you!