What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Enable/Require Condition not WorkingAsked by kongyj88 on January 15, 2016 at 01:55 AM
i have set a condition where:
if telephone field of a widget is empty, the email field is required.
However during testing, when i fill up the telephone number, the email field is still required.
May i know what is causing it? Will deeply appreciate for any help given.
fill email telephone thank
Firstly, you need to use our "Phone" field or "International Telephone Picker" widget to ask telephone number from users instead of using the widget "Phone Picker", because it doesn't work correctly with the conditional logic.
In addition, when you set some fields required with respect to one situation, you need to create another condition for its opposite case.
Please, see it from the below:
By doing this, it changes the "Required" status of those two fields as "Un-required". If you need any extra help, please don't hesitate to contact us.
Have a great day.