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  • Profile Image

    Enable/Require Condition not Working

    Asked by kongyj88 on January 15, 2016 at 01:55 AM

    Hi team,

    i have set a condition where:

    if telephone field of a widget is empty, the email field is required.

    However during testing, when i fill up the telephone number, the email field is still required.

     

    May i know what is causing it? Will deeply appreciate for any help given.

     

    Thank you,

    kong

    Screenshot
    fill email telephone thank
  • Profile Image
    JotForm Support

    Answered by mert on January 15, 2016 at 07:23 AM

    Hi Kong,

    Firstly, you need to use our "Phone" field or "International Telephone Picker" widget to ask telephone number from users instead of using the widget "Phone Picker", because it doesn't work correctly with the conditional logic. 

    In addition, when you set some fields required with respect to one situation, you need to create another condition for its opposite case.

    Please, see it from the below:

     

    By doing this, it changes the "Required" status of those two fields as "Un-required". If you need any extra help, please don't hesitate to contact us.

     

    Have a great day.