What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the form fields appear cut off when I select "Get PDF" on a completed form submission? They never used to do that.

    Asked by FloridaVentureForum on January 15, 2016 at 10:53 AM

    Why are the form fields appear cut off when I select "Get PDF" on a completed form submission? They never used to do that.

    When I select Get PDF so I can send out the completed form the form fields are cut off. However, we have used exported PDF's for previous forms and never had that issue. Is there a setting that needs to be fixed?

    Screenshot
    cut off text get pdf pdf submission
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    JotForm Support

    Answered by Mike on January 15, 2016 at 01:12 PM

    Thank you for contacting us.

    The issue may be related to selected 'Customize PDF' option. In order to restore default PDF layout, please go to form Reports on My Forms page and delete a 'PDF Design' report.

    If you need any further assistance, please let us know. We will be happy to help.