What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about receiving payments

    Asked by hbaskin on January 15, 2016 at 12:31 PM

    The basic plan includes only 10 payments per month. What would happen if payments exceed 10? Is there a charge, or is the payment feature blocked?

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    JotForm Support

    Answered by david on January 15, 2016 at 02:58 PM


    If you exceed the 10 allowed payments in a single month, your forms will no longer accept submissions until either your account is upgraded or the monthly reset on the first day of the next month.  When trying to a complete a submission, users will be presented with a form over quota error.

    There is no charge unless you want to immediately reactivate the forms.  You can always cancel your subscription at any time if you only need increased limits for a month here and there.  You will not lose and when cancelling a subscription.