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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifications are not being sent

    Asked by Drschem on January 16, 2016 at 07:43 AM



    My email according to Top Producer is: remaxadvantage@myleads.io


    tested many different ways and appears not to work.




    Dan Schemerhorn


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    JotForm Support

    Answered by Kevin_G on January 17, 2016 at 12:15 AM


    Thank you for contacting us.

    I checked your email address and it's not in our bounce list, I also did a test and I can see the email was successfully sent to your email address : remaxadvantage@myleads.io.

    I would suggest you to check your Spam and Junk folders, also if possible, ask your email provider to whitelist our IP Addresses  : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You can also check your email history by following this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Do let us know if it helps, and if after adding our IP Addresses to your whitelist  you are still unable to receive your email notifications.

    We will wait for your response.