- JotForm SupportKevin_GAnswered on January 17, 2016 at 12:15 AM
Thank you for contacting us.
I checked your email address and it's not in our bounce list, I also did a test and I can see the email was successfully sent to your email address : firstname.lastname@example.org.
I would suggest you to check your Spam and Junk folders, also if possible, ask your email provider to whitelist our IP Addresses : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can also check your email history by following this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Do let us know if it helps, and if after adding our IP Addresses to your whitelist you are still unable to receive your email notifications.
We will wait for your response.