Logic on form not working, yet it is working on another form? - RESOLVED

  • AA_C
    Asked on January 16, 2016 at 1:12 PM

    On these two forms in the section Rulebook Request I have 4 options.

    The first 3 options have a value of 1 last value 0.

    The value is then inserted into the Number of books requested field.

    The logic is working on the English form but not the French.

    The logic I have on both forms is slightly different and I’m thinking perhaps there is a logic race on the French form or an error. Could you please help sort it out.

     

    52934584917973 English form

     

    52954614877974 French form

     

    Thank you

     

    Robert

  • Kevin Support Team Lead
    Replied on January 17, 2016 at 2:24 AM

    Hi,

    Thank you for contacting us.

    I checked your forms and I can see both are working with the conditions for the first three options that you have on them.

    Could be possible to get more details about your issue please ? 

    Please, provide us more details about it and we will do some tests in order to find and fix it.

    We will wait for your response.

    Thanks.

  • AA_C
    Replied on January 17, 2016 at 4:15 PM

    Your right, sorry for taking your time. The problem is at the website.

    I embed the script and perhaps have not updated the javascript section.

    I will look into this and let you know.

    Regards,

    Robert

    Again I'm sorry for taking up your time for nothing. Thank very much!

  • AA_C
    Replied on January 17, 2016 at 6:05 PM

    I have now updated my site form. I will wain for the next submission to see if it is working.

    Thank you

  • BJoanna
    Replied on January 18, 2016 at 4:16 AM

    We are glad to hear that you were able to resolve your issue. 

    If it is still not working, please let us know so that we can take another look. Also provide us URL of your website.

    You can also try to embed your form with iFrame code. 

    Let us know if you need further assistance.