Logic on form not working, yet it is working on another form? - RESOLVED

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    Asked on January 16, 2016 at 01:12 PM

    On these two forms in the section Rulebook Request I have 4 options.

    The first 3 options have a value of 1 last value 0.

    The value is then inserted into the Number of books requested field.

    The logic is working on the English form but not the French.

    The logic I have on both forms is slightly different and I’m thinking perhaps there is a logic race on the French form or an error. Could you please help sort it out.


    52934584917973 English form


    52954614877974 French form


    Thank you



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    Answered on January 17, 2016 at 02:24 AM


    Thank you for contacting us.

    I checked your forms and I can see both are working with the conditions for the first three options that you have on them.

    Could be possible to get more details about your issue please ? 

    Please, provide us more details about it and we will do some tests in order to find and fix it.

    We will wait for your response.


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    Answered on January 17, 2016 at 04:15 PM

    Your right, sorry for taking your time. The problem is at the website.

    I embed the script and perhaps have not updated the javascript section.

    I will look into this and let you know.



    Again I'm sorry for taking up your time for nothing. Thank very much!

  • Profile Image
    Answered on January 17, 2016 at 06:05 PM

    I have now updated my site form. I will wain for the next submission to see if it is working.

    Thank you

  • Profile Image
    Answered on January 18, 2016 at 04:16 AM

    We are glad to hear that you were able to resolve your issue. 

    If it is still not working, please let us know so that we can take another look. Also provide us URL of your website.

    You can also try to embed your form with iFrame code

    Let us know if you need further assistance.