What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Driving distance widget: suddenly stopped showing starting location

    Asked by rbroadfo on January 17, 2016 at 04:07 PM

    Hello. I have three forms which include the driving distance widget, and this is one of them: https://form.jotform.com/50274139754256 None of the forms are displaying the starting city/location. 

    Please see attached screen shot. Please help asap. 



    Page URL:

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    JotForm Support

    Answered by Charlie on January 18, 2016 at 02:46 AM

    Apologies for the inconvenience. Could you kindly check again the form? I fixed the widget by opening the widget settings and just clicking the "Update Widget" button. 

    We'll wait for your response.

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    Answered by rbroadfo on January 18, 2016 at 10:11 AM

    Yes, it works. Thank you so much for your timely response. 

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    JotForm Support

    Answered by Charlie on January 18, 2016 at 10:16 AM

    Thank you for the confirmation. Should you need our assistance again, please do not hesitate to contact us here in the forum.