My Form is freezing ! :(

  • marjolainehebert
    Asked on January 18, 2016 at 1:06 PM

    Hello technical support! 

     

    My form: https://form.jotform.com/52155626335252

    is not working since 2 days.  It's been working very nice since the last 6 months and suddenly all my clients are getting the same problem.  When we click Submit, they system is simply not responding ...

     What it does is that after you fill out all the necessary fields and hit submit, it says “Please Wait”…. Forever. 

    Can you help ASAP please ?

     

    Thanks.

    Jotform Thread 747637 Screenshot
    Page URL: https://form.jotform.com/52155626335252
  • Kiran Support Team Lead
    Replied on January 18, 2016 at 3:28 PM

    I've tried submitting your JotForm and it seems to be working fine at my end. I was able to submit your JotForm without any issue and redirected to 

    My Form is freezing ! :( Image 1 Screenshot 20

    Are you still experiencing the issue? If so, please let us know if the form is embedded on any of your webpages so that we'll take a look and provide you with necessary assistance.

    Thank you! 

  • marjolainehebert
    Replied on January 19, 2016 at 3:35 PM

    Hello Kiran,

    The form still don’t work this morning:
     


    You can try it at: http://www.ammontox.com/test-addon.html
     
    Usually the Please Wait Button should disappear with a confirmation note.
    Thanks for your cooperation!!!!
     
  • Kiran Support Team Lead
    Replied on January 19, 2016 at 5:10 PM

    As I check your webpage, it seems that you are using some website builder or CMS for your webpage. I notice that the form is being embedded using source code on your webpage which may be conflicting with other scripts on your webpages. Could you try re-embedding the form using iframe embed method on your webpage? Please refer to the guide below that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if you need any further assistance. We will be happy to help.