What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form is freezing ! :(

    Asked by marjolainehebert on January 18, 2016 at 01:06 PM

    Hello technical support! 

     

    My form: https://form.jotform.com/52155626335252

    is not working since 2 days.  It's been working very nice since the last 6 months and suddenly all my clients are getting the same problem.  When we click Submit, they system is simply not responding ...

     What it does is that after you fill out all the necessary fields and hit submit, it says “Please Wait”…. Forever. 

    Can you help ASAP please ?

     

    Thanks.

    Page URL:
    https://form.jotform.com/52155626335252

    Screenshot
    freezing JotForm problem style size
  • Profile Image
    JotForm Support

    Answered by Kiran on January 18, 2016 at 03:28 PM

    I've tried submitting your JotForm and it seems to be working fine at my end. I was able to submit your JotForm without any issue and redirected to 

    Are you still experiencing the issue? If so, please let us know if the form is embedded on any of your webpages so that we'll take a look and provide you with necessary assistance.

    Thank you! 

  • Profile Image

    Answered by marjolainehebert on January 19, 2016 at 03:35 PM

    Hello Kiran,

    The form still don’t work this morning:
     


     
    Usually the Please Wait Button should disappear with a confirmation note.
    Thanks for your cooperation!!!!
     
  • Profile Image
    JotForm Support

    Answered by Kiran on January 19, 2016 at 05:10 PM

    As I check your webpage, it seems that you are using some website builder or CMS for your webpage. I notice that the form is being embedded using source code on your webpage which may be conflicting with other scripts on your webpages. Could you try re-embedding the form using iframe embed method on your webpage? Please refer to the guide below that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if you need any further assistance. We will be happy to help.