- hilakevilleAsked on January 18, 2016 at 03:39 PM
I am not getting emails from clients once the form is completed.
- JotForm SupportKevin_GAnswered on January 18, 2016 at 07:39 PM
Thank you for contacting us.
I checked your email address and I can see it's in our bounce list, the reason(s) are below :
554 5.7.1 The message from (<firstname.lastname@example.org>) with the subject of ((TEST) Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending.
I have removed it from the bounce list, but please, follow this guide in order to prevent your email address to be in the bounce list again : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If you are still not receiving your email notifications, whitelist our IP Addresses our ask your email provider to do it, you will find them here : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope this helps.