Not receiving email notifications

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    hilakeville
    Asked on January 18, 2016 at 03:39 PM

    I am not getting emails from clients once the form is completed. 

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    Kevin_G
    Answered on January 18, 2016 at 07:39 PM

    Hi,

    Thank you for contacting us.

    I checked your email address and I can see it's in our bounce list, the reason(s) are below : 

    554 5.7.1 The message from (<0000015256ae46d6-4ec04dbc-fd7c-45c9-bbbb-02a95332a103-000000@amazonses.com>) with the subject of ((TEST) Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending. 

    I have removed it from the bounce list, but please, follow this guide in order to prevent your email address to be in the bounce list again : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you are still not receiving your email notifications, whitelist our IP Addresses our ask your email provider to do it, you will find them here : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.

    Regards.