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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by hilakeville on January 18, 2016 at 03:39 PM

    I am not getting emails from clients once the form is completed. 

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    JotForm Support

    Answered by Kevin_G on January 18, 2016 at 07:39 PM


    Thank you for contacting us.

    I checked your email address and I can see it's in our bounce list, the reason(s) are below : 

    554 5.7.1 The message from (<0000015256ae46d6-4ec04dbc-fd7c-45c9-bbbb-02a95332a103-000000@amazonses.com>) with the subject of ((TEST) Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending. 

    I have removed it from the bounce list, but please, follow this guide in order to prevent your email address to be in the bounce list again : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you are still not receiving your email notifications, whitelist our IP Addresses our ask your email provider to do it, you will find them here : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.