What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It could be due to different reasons, the file could be long or has content that is not compatible with our Form Builder, I would suggest you to use our tools in order to create your form, you will find help here :
Hope this helps.
Feel free to contact us if you need more help, we will be glad to assist you.