What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    missing submissions

    Asked by jenco1974 on January 19, 2016 at 06:03 AM

    please we need our submissions back asap, our business depends upon it.

    Page URL:
    https://form.jotform.com/50318995618971

    Submissions
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    Answered by igichaife on January 19, 2016 at 06:21 AM

    my recent submissions (all of them from today 12.20 PM Zürich time) also are missing. 

    I have the email report for them, but in "view submissions" it isn't working....

     

    https://form.jotformeu.com/52294863062357

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    Answered by gianpi701 on January 19, 2016 at 06:52 AM

    THE SAME FOR ME, IS IT POSIBLE TO SOLVE IT PLS QUICKLY?

    FOR ME IS'T A GREAT DAMAGE BECAUSE I CANNOT WORK PROPERLY WI

    PLS CORRECT THE ISSUE

     

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    Answered by Mimich on January 19, 2016 at 07:06 AM

    Same here. Please fix asap! Thank you

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    Answered by Mimich on January 19, 2016 at 07:32 AM

    Found in one of the answers of a similar question that was submitted few minutes ago and support gave this link to try to access his account from https://eu.jotform.com/myforms it worked for me also. Hope that helps

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    Answered by volvocarsscgot on January 19, 2016 at 07:44 AM

    Mimichs answer worked for me as well :-) - TX!!!!

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    Answered by Mimich on January 19, 2016 at 07:55 AM

    You welcome ;) glad it worked!

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    Answered by volvocarsscgot on January 19, 2016 at 08:45 AM
    ### Service request #SC00003138


    Dear Jotformforum_748324,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00003138

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** Mimich **
    You welcome ;) glad it worked!
    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1453208105
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/748324-missing-submissions
    [5]: http://www.jotform.com/answers/748324-missing-submissions?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 11:32 AM

    Sorry for inconvenience this may caused you. 

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem is  resolved. Please do make sure to log in to https://eu.jotform.com when viewing your submissions.