What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
New submission not showing up in either reports, or the online list of submissions for the formAsked by Alpine365 on January 19, 2016 at 07:16 AM
I have just received a mail confirming a submission, but when I go online to check the details, there is no information on the new submission.
The new submission does not show in the list of submission when I click the "Submission" button for the form, neither does it show in my reports.
This is the link to the submissions list for the form:
And the missing submission has details:
Submission no: 329013983268712684
And was submitted today, 19th Jan 2015, at about 13:00 CET
Please let us know what the problem may be, thanks
Firstly, please accept my apologies about the inconvenience. I confirmed the missing submission on related form's submissions. Currently, we are experiencing a temporary issue about it. On the background, our work is continuing to fix this; but we need couple of hours. However, you can be sure that it will be fixed as soon as possible. When there is an update, you will be informed from this thread.
Thank you for your understanding.
This seems to be sorted now, thanks!
I'm glad to see that all of the things have resolved for you. If you encounter similar issue in the future, please do let us know.
Have a great day.